“All sales reps are arrogant.”
“Production? They wouldn’t exist without us.”
Okay, gang. Let’s everyone just calm down while we go over some ideas for melting the ice…
What are the 3 best things sales can say to production?
- “I need this fast” You should only use it if you have a pressing need. And don’t EVER ask for a rush job and then leave it sitting there for a day or two.
- “Thank you” Recognize the effort. Also, write it down. Also, be sure to send a compliment from a satisfied customer. It can go a long way.
- “What can I do better?” It is important to keep the lines of communication open, as there is always room to improve.
What are the 3 best things production can say to sales?
- “Let me explain the process so that you understand.” Giving a sales rep an education on how the sausage is made gives necessary background information, reducing complaints (especially, “What’s taking so long?”).
- “Congratulations on landing that new account.” It could have taken months for the sales reps to get them. It is important to acknowledge it (especially in writing).
- “What can we do better?” It is important to keep the lines of communication open, as there is always room to improve.
While not quite Wile E. Coyote and The Roadrunner, let’s not wait for an anvil to drop off a cliff before improving the relationship between Sales and Production.
Want some fresh motivation? You need some motivation? Join the Sales Vault, at SalesVault.pro to learn about sales best practice through a searchable library and 20 live Zoom sessions per month. Bill Farquharson is available at 781-934 7036.