Eleven days ago, we sent these questions to Western Digital’s head of PR and published them publicly on The Verge:
We have now received a response from Western Digital head of PR Robin Schultz, but nothing about the company’s stance has changed. Schultz has repeatedly refused to respond to our questions. Her statement doesn’t even contain an acknowledgment of the issue and has no specific timeline for any real answers.
The only reason we’re printing Western Digital’s statement is so you can see it for yourself:
We want to assure all of our customers that, in response to recent reports about Western Digital portable SSDs, we will take all necessary measures to resolve any product-related concerns. We are aware of the importance our products have for our customers, and we treat these issues very seriously. We are conducting an extensive review to get a full understanding of the issue.
After receiving the statement we asked Schultz at least three times if Western Digital was going to answer our questions. She deflected each time. She also wouldn’t provide any idea of when the company might share its conclusions — if ever.
The following are some of the ways to get in touch with us. You can learn more about it here. Western Digital may have been sued, which is why it has finally spoken up. As The Register According to reports, Californian Nathan Krum filed a potential class action lawsuit citing breaches of contract, fraud and unfair business practices and other claims. Krum has sued both SanDisk Extreme and any damages resulting from data loss. The full complaint can be found at the end of this article.
I won’t be buying a Western Digital or SanDisk product anytime soon.